Jobs & Positions
Online Customer Advisor for Vaporizers & E-Cigarettes (m/f) – Full-time
Are you looking for an exciting opportunity to grow both personally and professionally? At VAPSTORE, we’re looking for a dedicated, full-time Customer Advisor (m/f) to join our team. If you’re passionate about providing exceptional customer support and have the knowledge and communication skills that make customers feel heard and valued, this role is perfect for you!
Your Responsibilities:
- Assist our customers with all inquiries related to vaporizers and e-cigarettes, both before and after purchase, via email and phone.
- Ensure customers receive complete and clear information, maintaining accurate records of customer and order data.
- Collaborate with various internal teams, acting as a bridge between customers, products, and the company.
- Proactively resolve customer issues, ensuring satisfaction and a smooth experience.
What You Bring:
- A commercial education or relevant qualification.
- Excellent verbal and written communication skills, with a polite, respectful approach toward customers.
- Strong computer skills, with the ability to adapt to new tools and systems.
- A proactive mindset, quick thinking, and the ability to juggle multiple tasks while keeping an eye on the bigger picture.
- Fluent in German, both written and spoken, with a strong command of English.
- A resilient, flexible, and team-oriented attitude.
Bonus Qualifications:
- Previous experience in e-commerce customer service.
- Fluency in additional foreign languages is a plus.
If this sounds like the right fit for you, we would love to hear from you! Please send your detailed application, including your earliest possible start date, to info@vapstore.at