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Up to 3% Discount

Free Shipping & Returns

100-Days Refund Policy

Ordering information

Easy Ordering & Payment Options

At vapstore.at, we make shopping simple. Below, you’ll find answers to the most common questions about ordering, shipping, and payments.

Payment Methods

Choose the option that suits you best:

1. Prepayment (Bank Transfer)

  • Transfer the amount to our German bank account using the order number provided in your confirmation email.
  • Goods are shipped after payment is received, adhering to stated delivery times.

2. SOFORT Überweisung

  • Instant bank transfer for faster processing.
  • Requires your online banking details (PIN/TAN).
  • Not supported by all banks—check eligibility here.

3. PayPal

  • Quick, secure, and no sharing of card/bank details with us.
  • Note: Currently unavailable for vaping products due to PayPal restrictions. Learn more here.

4. Credit Card (Visa/Mastercard)

  • Charged immediately upon order completion.
  • Fast shipping per item’s delivery timeline.

5. Cash on Delivery (Germany Only)

  • Pay €6.50 fee upon delivery.
  • Not available for international orders.

6. Invoice via BILLSAFE

  • Pay within 14 days after delivery.
  • Requires credit check; terms apply. Learn more at billsafe.de.

Shipping Costs & Delivery

Germany

  • Free shipping for orders over €30 (standard delivery).
  • Flat rate €4.90 for orders below €30.
  • Vaporizers: Free shipping for orders over €50.

International

  • Flat rate: €16.90 (free for orders over €150).
  • Switzerland:
    • No German VAT (net prices apply).
    • Max order value: €999 net (due to customs rules).
    • Import duties/VAT apply upon delivery.

Delivery Times

  • Processed within stated timelines (varies by product).
  • Germany: 1–3 business days after dispatch.
  • Track your package via the link in your shipping confirmation email.

Need to Modify Your Order?

Contact us immediately at info@vapstore.de with your order number. Changes are only possible before shipment.

Returns & Complaints

  • Email us with your order number and defect details.
  • Returns are free of charge—we’ll guide you through the process.

Data Security

  • All data is SSL-encrypted for safety.
  • Used only for order processing and never shared with third parties (except logistics partners).
  • You may request access, correction, or deletion of your data anytime.

Questions? Our team is happy to help!

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